Return / Exchange / Refund



Return and Exchange

We hope you love everything that you order from us because we absolutely make every product with love and care. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

All our pieces go through thorough quality checks but sometimes things may not be quite right. If upon receipt of your order, you find the product to be damaged in transit, please drop us a line.

We would be happy to provide a refund or exchange only for damaged products. All products should be returned with the tags intact and in their original packaging, in an unwashed and original condition.

Once the merchandise has been checked, you will receive an email confirming that your return has been accepted. The cost of sending the return courier has to be borne by the customer.

Please be careful while trying on items. Item should be returned in an unused condition as THE KEFI HOUSE holds the right to not accept returns in case the product appears to be used or damaged. Refund amount will not include shipping charges.

Pieces bought in sale/special pricing are non-refundable and non-returnable/exchangeable. All orders placed during sale will be delivered in 15–20 working days. We do not accept any return, exchange or size alterations on discounted/sale orders.

Exchange Conditions

  • All exchanges must be authorized by us before you send the goods back.
  • After the return request is accepted, please make sure goods reach us within 5–7 working days.
  • THE KEFI HOUSE holds the right to reject any exchange request if the products reach us after the stipulated time.
  • The cost of any exchange or return has to be borne by the customer.
  • We will process your exchange only after we receive the garment that needs to be exchanged.
  • The merchandise should not be worn or washed and must be returned in its original condition and accompanied by its original tags.
  • Once these conditions are met, the exchange shall be processed within 15 working days of receipt of goods.

Make Your Exchange Request

Refund

Refunds will only be processed in case of an unfulfilled order or if there is a manufacturing defect in the garment delivered.

Since all our products are hand-made, there will be a certain level of variance in the measurements and the same will not be considered as a product defect.

The refund amount will be processed via the original mode of payment within 7–15 days and will not include the shipping charges.

Non-Refundable Charges

  • Original shipping charges, taxes, and duties paid on receipt are non-refundable.
  • Return shipping charges and custom duties/taxes are to be borne by the customer.
  • If THE KEFI HOUSE sends you a faulty product or wrong order, we are responsible for bearing all the costs stated above.

Order Cancellation

If you wish to cancel your order, you may write to us within 24 hours of placing the order at connect.thekefihouse@gmail.com.
The payment will be returned in the same mode as received within 7–15 days.

Store Credit

If you wish to not make a purchase immediately, we can issue you a 'STORE CREDIT' valid for 60 days from date of issue, which will be emailed to you on your registered email address.